Privacy Policy

1. Introduction
This Privacy Policy explains how THE PETS NOOK collects, uses, stores, shares, and protects personal information when you visit our website, contact us, or place an order with us. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

2. Who We Are
THE PETS NOOK is a sole trader business operated by KRISTINE ROSE LAVAREZ.
For the purposes of UK data protection law, THE PETS NOOK is the data controller.

Business details:
Store name and brand: THE PETS NOOK
Address: 69 Stockport Rd, Romiley, Stockport SK6 3AA
Phone: +44 7456 093530
Email: contact@THEPETSNOOK.CO.UK
Website: THEPETSNOOK.CO.UK
Opening Hours: Monday to Saturday: 10:00 AM – 04:00 PM
Sunday: Closed

3. Information We Collect
Information you provide to us
When you place an order or contact us, we may collect:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Payment information, which is processed securely by third-party payment providers

• Order history and purchase details

• Any messages or enquiries you send to us

Information collected automatically
When you browse our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on our site

• Referring website

This information helps us improve our website and customer experience.

4. How We Use Your Information
We use your personal information to:

• Process and fulfil your orders

• Provide customer support

• Communicate with you about your purchases

• Improve our services and website performance

• Comply with legal obligations

• Prevent fraud and maintain security

We only process personal data where there is a lawful basis to do so.

5. Legal Basis for Processing
Under UK GDPR, we process your data based on:

• Performance of a contract

• Legal obligation

• Legitimate business interests

• Your consent, where required

6. Sharing Your Information
We may share your information with trusted service providers, including:

• Payment processors

• Delivery partners

• Website hosting and e-commerce platforms

• Analytics providers

All third parties are required to protect your data in accordance with data protection law.
We do not sell or rent your personal information.

7. International Transfers
Some service providers may operate outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place to protect your data.

8. Data Retention
We retain personal information only as long as necessary to:

• Fulfil orders

• Comply with legal obligations

• Resolve disputes

• Enforce our policies

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights
Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Request data portability

• Withdraw consent where applicable

To exercise your rights, please contact us using the details above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Cookies
We use cookies to enhance website functionality and improve user experience. You can manage cookie preferences through your browser settings.

11. Security
We implement appropriate technical and organisational measures to protect your personal information. All payments are processed securely through trusted providers.

12. Children’s Privacy
Our website is not directed at children. We do not knowingly collect personal information from children without parental consent.

13. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

14. Contact Information
THE PETS NOOK
69 Stockport Rd
Romiley, Stockport SK6 3AA
United Kingdom

Phone: +44 7456 093530
Email: contact@THEPETSNOOK.CO.UK
Website: THEPETSNOOK.CO.UK