Terms of Service

1. Introduction and Acceptance
These Terms of Service govern your use of THE PETS NOOK website and the purchase of products from THE PETS NOOK. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

These Terms should be read together with our Privacy Policy, Returns & Refund Policy, and Shipping & Delivery Policy.

2. Use of the Website
You agree to use this website only for lawful purposes. You must not:

  • Use the website in any way that breaks applicable laws or regulations

  • Attempt to interfere with the website’s security or functionality

  • Transmit harmful, malicious, or disruptive content

We reserve the right to restrict or terminate access to our website if these Terms are breached.

3. Product Information
We aim to ensure that product descriptions, images, pricing, and availability information are accurate and up to date. However:

  • Product images are for illustrative purposes only

  • Colours and appearance may vary depending on your device

  • Errors may occasionally occur

We reserve the right to correct errors and update information at any time.

4. Pricing and Payment
All prices are displayed in GBP unless stated otherwise.
Prices may change without prior notice.
Payment must be completed at checkout.
Payments are processed securely through third-party providers.
We do not store or have access to full payment details.

5. Orders
Placing an order constitutes an offer to purchase. Orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased per customer

  • Cancel orders due to pricing or stock errors

If an order is cancelled, any payment taken will be refunded.

6. Shipping and Delivery
Shipping options, costs, and delivery estimates are outlined on our Shipping & Delivery page.
Delivery times are estimates only and may vary due to circumstances outside our control.
Risk of loss or damage passes upon delivery.

7. Returns and Refunds
Returns and refunds are governed by our Returns & Refund Policy.
Customers have 30 days from the date of delivery to request a return, subject to the conditions outlined in that policy.

8. Intellectual Property
All content on this website, including text, images, logos, graphics, and design elements, is the property of THE PETS NOOK or its licensors and is protected by intellectual property laws.
Content may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability
To the fullest extent permitted by law:

  • We are not liable for indirect or consequential damages

  • Our liability is limited to the purchase price of the product concerned

Nothing in these Terms limits your statutory consumer rights.

10. Third-Party Links
This website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

11. Changes to These Terms
We may update these Terms from time to time. Updated versions will be published on this page.
Continued use of the website constitutes acceptance of the revised Terms.

12. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information
THE PETS NOOK
69 Stockport Rd
Romiley, Stockport SK6 3AA
United Kingdom

Phone: +44 7456 093530
Email: contact@THEPETSNOOK.CO.UK
Website: THEPETSNOOK.CO.UK

Opening Hours: Monday to Saturday: 10:00 AM – 04:00 PM
Sunday: Closed