Shipping policy

1. Introduction
At THE PETS NOOK, we aim to process and deliver orders as efficiently and transparently as possible. This Shipping & Delivery Policy explains how our shipping process works, including handling times, delivery options, and important information about delivery estimates. It should be read together with our other store policies.

2. Shipping Location
All orders are processed and dispatched from our UK dispatch location. We currently ship within the United Kingdom unless otherwise stated.

3. Order Processing / Handling Time
Orders are processed within 1 to 3 business days after payment confirmation.
Business days are Monday to Friday, excluding public holidays.
Orders placed on weekends or public holidays will be processed on the next working day.
Processing includes order verification, packing, and dispatch preparation.

4. Delivery Options
Economy Shipping

  • Estimated transit time: 5 to 8 business days

  • Cost: Free

Standard Shipping

  • Estimated transit time: 3 to 4 business days

  • Cost: £15.00 GBP

5. Delivery Timeframes
Delivery estimates begin from the date of dispatch, not the order date.
Delivery times are estimates only.
Delays may occur due to weather, courier disruptions, peak periods, or other circumstances outside our control.
While we aim to meet estimated delivery windows, exact delivery dates cannot be guaranteed.

6. Shipping Confirmation
Once your order has been dispatched, you may receive a confirmation email.
Where available, tracking details will be provided by the courier.

7. Incorrect Address Information
Customers are responsible for providing accurate and complete shipping details at checkout.
If an order is delayed, returned, or lost due to incorrect address information, we may be unable to offer a replacement or refund.

8. Delivery Issues
If your order has not arrived within the estimated timeframe, appears delayed, or arrives damaged or incomplete, please contact us as soon as possible so we can assist.

9. Lost or Delayed Shipments
If a parcel is significantly delayed or believed to be lost, we will work with the courier to investigate. Resolution times depend on the carrier.

10. Public Holidays and Peak Periods
During public holidays, seasonal sales, or busy delivery periods, processing and delivery times may be longer than usual.

11. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time. Updates will be posted on this page.

12. Contact Information
THE PETS NOOK
69 Stockport Rd
Romiley, Stockport SK6 3AA
United Kingdom

Phone: +44 7456 093530
Email: contact@THEPETSNOOK.CO.UK
Website: THEPETSNOOK.CO.UK

Opening Hours: Monday to Saturday: 10:00 AM – 04:00 PM
Sunday: Closed