Terms of Sale

1. Introduction
These Terms of Sale govern the sale of products by THE PETS NOOK to you. They apply to all orders placed through our website, by phone, or by any other means we accept.

THE PETS NOOK is a sole trader business operated by KRISTINE ROSE LAVAREZ. Our contact details are set out at the end of these Terms.

These Terms of Sale should be read together with our Terms of Service, Privacy Policy, Shipping & Delivery Policy, Returns & Refund Policy, Payment & Billing Policy, Cookie Policy, DMCA Policy, and Legal Notice. If there is any conflict between these Terms of Sale and our Terms of Service regarding the sale of goods, these Terms of Sale will take priority.

By placing an order with us, you agree to these Terms of Sale.

2. Our Contract With You
2.1 Order Acceptance
When you place an order, you are making an offer to buy the products from us. All orders are subject to acceptance by us. We will confirm our acceptance by sending you an order confirmation email. The contract between us is formed when we send you that confirmation.

2.2 Availability
All products are subject to availability. If a product you have ordered is not available, we will inform you as soon as possible and offer you a substitute or a refund.

2.3 Refusal of Orders
We reserve the right to refuse or cancel any order for any lawful reason, including but not limited to:

  • Suspected fraud or unauthorised payment

  • Pricing or stock errors

  • Suspected resale or commercial use contrary to our policies

  • Orders that we believe may breach applicable laws

If we cancel your order after payment has been taken, we will refund you in full.

3. Price and Payment
3.1 Pricing
All prices are displayed in GBP unless stated otherwise. Prices include VAT where applicable, unless otherwise stated. Prices may change at any time without notice, but changes will not affect orders we have already accepted.

3.2 Payment
Payment must be completed at checkout before we process your order. We accept the payment methods listed on our website and in our Payment & Billing Policy. Payments are processed securely through trusted third-party providers. We do not store or have access to your full card details.

3.3 Errors
We try to ensure that all prices and product information are accurate. However, errors may occasionally occur. If we discover a pricing error before we accept your order, we may cancel the order and refund any payment made. If we discover an error after acceptance, we will contact you to offer you the option to proceed at the correct price or cancel the order and receive a full refund.

4. Delivery
4.1 Delivery Options
Shipping options, costs, and estimated delivery times are set out on our Shipping & Delivery Policy page. Delivery times are estimates only and are not guaranteed.

4.2 Delivery Address
You are responsible for providing accurate and complete delivery information at checkout. If an order is delayed, returned, or lost due to incorrect address information, we may be unable to offer a replacement or refund.

4.3 Risk and Title
Risk of loss or damage to the products passes to you upon delivery. Title to the products passes to you when we have received full payment.

5. Cancellation and Returns
5.1 Your Right to Cancel
If you are a consumer in the UK, you may have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013. This is in addition to your rights under our Returns & Refund Policy.

5.2 Returns
Our Returns & Refund Policy sets out how to return items and obtain a refund. In summary, you have 30 days from the date of delivery to request a return, subject to the conditions in that policy.

5.3 Faulty Goods
If goods you receive are faulty, not as described, or not fit for purpose, you may have rights under the Consumer Rights Act 2015. Please contact us and we will arrange a repair, replacement, or refund in accordance with your statutory rights.

6. Warranties and Liability
6.1 Our Warranties
We warrant that the products we supply will be of satisfactory quality, fit for purpose, and as described. This is in addition to your statutory rights.

6.2 Limitation of Liability
To the fullest extent permitted by law, our liability to you in connection with any order is limited to the purchase price of the products concerned. We are not liable for indirect or consequential losses.

Nothing in these Terms of Sale limits or excludes our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any other liability that cannot be limited or excluded by law

7. Events Outside Our Control
We are not liable for any failure or delay in performing our obligations where that failure or delay is caused by events outside our reasonable control (for example, extreme weather, courier strikes, or supply chain disruptions).

8. General
8.1 Entire Agreement
These Terms of Sale, together with our other policies, constitute the entire agreement between you and us regarding the sale of goods.

8.2 Changes
We may update these Terms of Sale from time to time. The version in force at the time you place your order will apply to that order.

8.3 Governing Law
These Terms of Sale are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.

9. Contact Information
THE PETS NOOK
69 Stockport Rd
Romiley, Stockport SK6 3AA
United Kingdom

Phone: +44 7456 093530
Email: contact@THEPETSNOOK.CO.UK
Website: THEPETSNOOK.CO.UK

Opening Hours: Monday to Saturday: 10:00 AM – 04:00 PM
Sunday: Closed